Last updated: [20/12/2025]
Thank you for shopping at AssetryVault (https://assetryvault.store). We sell digital products only, including eBooks, templates, planners, design assets, PDFs, and other downloadable or access-based digital resources.
Please read this policy carefully before making a purchase.
1. Nature of Digital Products
All products sold on AssetryVault are intangible digital goods delivered electronically.
Once a digital product is downloaded, accessed, or delivered, it cannot be returned.
Due to the nature of digital content, we do not offer returns or exchanges under normal circumstances.
2. No Refund Policy (General Rule)
As a general rule:
- ❌ No refunds are provided for digital products once the order is completed
- ❌ No refunds for change of mind
- ❌ No refunds if the product does not meet personal expectations
- ❌ No refunds due to device/software incompatibility on the customer’s side
Please ensure you read the product description, requirements, and previews carefully before making a purchase.
3. Exceptions Where Refunds May Be Granted
Refunds may be considered only in the following situations:
- ✅ You were charged more than once for the same product (duplicate payment)
- ✅ The digital file is corrupted, broken, or inaccessible
- ✅ You received the wrong product due to a technical error
- ✅ A technical issue on our end prevents you from accessing the product, and our support team is unable to resolve it
All refund decisions are made at our sole discretion after review.
4. Refund Request Timeframe
If you believe you are eligible for a refund, you must contact us:
- 📅 Within 7 days of the purchase date
Requests submitted after this period will not be considered.
5. How to Request a Refund
To request a refund, please email us with the following details:
- Order number
- Product name
- Registered email address
- Reason for the refund request
- Screenshots or proof (if applicable)
📧 Email: support@assetryvault.store
Our support team will review your request and respond within 3–5 business days.
6. Refund Processing
If your refund request is approved:
- The refund will be processed to the original payment method
- Processing time may vary depending on your payment provider (typically 5–10 business days)
- AssetryVault will charge no additional fees for approved refunds
7. Unauthorised Chargebacks
Initiating a chargeback or payment dispute without contacting us first may result in:
- Account suspension
- Loss of access to purchased products
- Blacklisting from future purchases
We strongly encourage customers to contact us directly for support before raising disputes.
8. Changes to This Policy
AssetryVault reserves the right to modify or update this policy at any time without prior notice.
Changes will be effective immediately upon posting on this page.
9. Governing Law & Jurisdiction
This policy is governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in India.
10. Contact Us
If you have any questions about this Return & Refund Policy, feel free to contact us:
📧 Email: support@assetryvault.store
🌐 Website: https://assetryvault.store